The Centre Manager is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. He/She is the in-charge in motivating the centre team members to perform to excellence according to Compass Offices’ service standards, standard operating policies and processes while building up strong professional relationships with our clients.
This role will report to the Operations Manager and work closely together with the Sales team to maximise clients’ satisfaction.
Responsibilities:
- Manage and maintain day-to-day operations and smoothness of the centre.
- Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies.
- Ensure centre facilities are maintained at optimal standard.
- Supervise, train and motivate the centre team in client service excellence.
- Manage and handle client's complaints independently.
- Manage and handle the centre’s payment collection.
- Coordinate with various departments on project management.
- Liaise with building management and vendors individually.
- Escalation of issues in process, system, people etc.
- Able to drive the centre team’s performance to achieve the company’s objectives and targets.
Requirements:
- Minimum 5 years of experience in serviced office or hospitality industry.
- At least 2 years of experience in supervising a team.
- Customer-oriented attitude with strong interpersonal skills.
- Excellent communication in written and spoken English and Japanese.
- Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint).
- A strong decision-maker in handling clients’ inquiries and complaints in a prompt and precise manner.
- A leader with positive thinking in motivating and maintaining good team morale.
- Ability to multi-tasking and prioritize tasks with a sense of urgency, detail-oriented and willing to learn.
